30 DIAS de regresso FTTH Cable Optical XDK Communicaequipment Co., Ltd.

Return and Exchange
XDK offers return or exchange services for most items within 30 days of receiving of products. You will find the applicable conditions on this page.

Easy Returns

Start A Return

1）Click on Return/Replace in the “Completed Orders - Order history” section of your account center.
2）Choose the product you need to return, quantity of product(s) and problem type.

What to Do after Application Approved

Popular Questions

Return & Refund

Where should I send the products back?
XDK provides different return addresses in United States now. Please pay attention to the deliver to address when submit RMA application through account center. If it's offline order, please check with your account manager before sending product back.

When will XDK process the refund?
We process the refund once we have received the returned products and have thoroughly checked their condition such that they match the requirements stated for a refund. This will not take more than a few days in most circumstances.

How and when can I get my money back?
We will process the refund immediately after we receive the returned products. Usually, you will receive the refund within 2-3 working days after the refund is processed. We will process the refunds every Wednesday and Saturday. Refunds to Paypal accounts will be received immediately, while refunds to your credit account and wire transfers may take about 2-3 working days.

Is the shipping cost refundable?
If the reason for the return is due to a fault on our side or because of a damaged product, or a defective item, we will refund the cost of delivery.

Replacement & Maintenance

Who will be responsible for the price difference, if any, when processing a replacement?
If the price of the replacement is higher than the original product, you will be required to pay the price difference.

If the price of the original product is higher than the replacement, you can have the price difference reserved in your XDK account as credit for future purchases or request a refund.

How long does the product replacement process take?
Replacements are usually prepared upon the receipt of returned products. The duration of the product replacement process varies based on the delivery time of returned parts and stock status of replacements.

How long will the maintenance take?
The time period of maintenance varies from product to product. Your account manager will keep you updated throughout the whole maintenance process until you receive the items.

The warranty of the items had expired, can you still carry out maintenance for me?
Yes, we can still provide maintenance services for products that have exceeded their warranty period. However we may charge a fee according to the product's real-time status.

Delivery Cost and Customs

Should I pay all the delivery cost and customs for products I send back to you?
If your return is due to an error on our part ( you received an incorrect or defective item, etc. ), XDK will cover all the shipping cost. Otherwise, the cost should be born by your own.

When is the custom duty caused and who should pay it?
Usually, international orders may cause custom duties on import and export. If the items are returned from abroad, and the return is due to our error ( you received an incorrect or defective item, etc. ), we will cover the custom duties.

Return Policy

Return Requirements

Standard Return Policy

1) Return for refund within: 30 days 2) Return for replacement within: 30 days

For standard stock products (consumables and fiber optic cable excluded), we offer a standard 30-day return & refund and replacement service. Within their warranty period, we still offer free maintenance services.

The stock products such as CWDM DWDM MUX (CWDM OADM, DWDM OADM and Customized Mux&Filter excluded), Cat5e/Cat6/Cat7/Cat8 cables, FHD Fiber Enclosures, FHX Ultra MTP/MPO Cassettes, FHD MTP/MPO Cassettes, FHU MTP-LC Patch Panels, Ethernet Switches, and etc, are indicated with“xx pcs in stock, XX Warehouse”or “custom, ship on xx" (here “custom” can be clicked to show stock status in all warehouses) on the product page.

Special Return Policy

1) Return for refund within: 30 days 2) Return for replacement within: 1 year For Fiber Optic Transceivers, apart from the standard return service, you can still enjoy the return and exchange service if there are any quality problems within ONE year from purchase. If there are any quality problems after one year, we offer free maintenance within the warranty period. We will be responsible for the shipping and customs duty of returned products. Please note that returns may be accepted case-by-case.

Consumable Product Return

1) Refund: Non-refundable 2) Returns: Non-replaceable Consumable items are items such as Fiber Patch Cables, Ultra High Density Cables, Fiber Pigtails, Ruggedized Fiber Cables, Pre-terminated Multifiber Cable, Bulk Fiber Cables, Fiber Cable Assemblies, etc., that are consumed once they are used. If there are any quality issues found upon a delivery, please contact our customer service or your account manager, we will process it promptly. For custom non-stock products, we offer free maintenance services within the warranty period. However, customized Fiber Optic Transceivers, DACs and AOCs are excluded. Custom non-stock products are titled with “customized" on the product page. For a detailed warranty period list of all products, please visit XDK Warranty Service. Note: For the return and replacement, XDK is not responsible for any lost packages or cartons during transportation but we are always happy to help you look into and solve the issues. XDK reserves the right of final interpretation.