Popular Questions
Return & Refund
- Where should I send the products back?
- XDK provides different return addresses in United States now. Please pay attention to the deliver to address when submit RMA application through account center. If it's offline order, please check with your account manager before sending product back.

- When will XDK process the refund?
- We process the refund once we have received the returned products and have thoroughly checked their condition such that they match the requirements stated for a refund. This will not take more than a few days in most circumstances.
- How and when can I get my money back?
- We will process the refund immediately after we receive the returned products. Usually, you will receive the refund within 2-3 working days after the refund is processed.
We will process the refunds every Wednesday and Saturday. Refunds to Paypal accounts will be received immediately, while refunds to your credit account and wire transfers may take about 2-3 working days.
- Is the shipping cost refundable?
- If the reason for the return is due to a fault on our side or because of a damaged product, or a defective item, we will refund the cost of delivery.
Replacement & Maintenance
- Who will be responsible for the price difference, if any, when processing a replacement?
- If the price of the replacement is higher than the original product, you will be required to pay the price difference.
If the price of the original product is higher than the replacement, you can have the price difference reserved in your XDK account as credit for future purchases or request a refund.
- How long does the product replacement process take?
- Replacements are usually prepared upon the receipt of returned products. The duration of the product replacement process varies based on the delivery time of returned parts and stock status of replacements.
- How long will the maintenance take?
- The time period of maintenance varies from product to product. Your account manager will keep you updated throughout the whole maintenance process until you receive the items.
- The warranty of the items had expired, can you still carry out maintenance for me?
- Yes, we can still provide maintenance services for products that have exceeded their warranty period. However we may charge a fee according to the product's real-time status.
Delivery Cost and Customs
- Should I pay all the delivery cost and customs for products I send back to you?
- If your return is due to an error on our part ( you received an incorrect or defective item, etc. ), XDK will cover all the shipping cost. Otherwise, the cost should be born by your own.
- When is the custom duty caused and who should pay it?
- Usually, international orders may cause custom duties on import and export. If the items are returned from abroad, and the return is due to our error ( you received an incorrect or defective item, etc. ), we will cover the custom duties.